Every ticket handled. Every ticket fixed.
Kindsail is a support platform where AI agents handle every customer ticket end to end. Your team steps in only when it matters.
Why it's different
From the first message to fixed, with no one on your team touching it.
Watch one customer ticket handled end to end. Every step is done by an agent.
- 01Done
Inbox
A customer writes in
“I was charged twice this month. Can you refund the extra one?”
09:41:02 · inbound · email
- 02Done
Ticket
Agent understands the case
Reads the history, checks the account and spots the duplicate charge.
09:41:09 · account checked · duplicate found
- 03Done
Fix
Agent fixes it
Refunds the extra charge and replies with the receipt and a short apology.
09:41:31 · refund issued · reply sent
- 04Done
Closed
Ticket closed
The customer confirms. The ticket is resolved and the record is updated.
09:46:12 · customer confirmed · resolved
Example ticket handled by agents: A customer writes in; Agent understands the case; Agent fixes it; Ticket closed. Final state: Resolved · 0 human minutes.
What Kindsail does
AI that works your tickets, not just sorts them.
Every ticket is read, answered and fixed by an agent. Your team steps in only when it matters.
Understands every ticket
Reads the full history and the account before it does anything, so nothing is answered out of context.
Fixes it, not just replies
Takes the action the ticket needs: a refund, an account change, a reset, a clear answer.
Brings in a human when it matters
You set the limits. Anything sensitive or unusual goes to your team with the context ready.
One place for all of it
Inbox, tickets and help centre together, so nothing falls through the cracks.
Talk to the founders
Building something Kindsail should connect to? Got an idea?
Write to the founders directly. Integration partners, early ideas and hard questions are all welcome. We read every message.
Early access
Be first when the agents go live.
One email when it's your turn. Nothing else.